HTL301 Managing Hotel & Resort Facilities. Term 2, 2017 HTL301 2019 -Managing Hotel and Resort Facilities Unit Learning Outcomes a. Assess the role and key challenges of facilities management. b. Critically review and apply principles and systems for sustainable facilities management. c. Critically review and apply the use of technology and its application to facility management. d. Critically evaluate and justify the financial contribution that underpins management best practice in the area of property and facility management. Assessment Summary Assessment Type Weighting Due Hotel and Resort Facility Analysis Report Group (5,000) Facility assessment report (Technology / sustainability 2,500) Assessment 1 –Individual Research Report (2,500 words) The hotel and event industry has experienced a significant increase in brand expansion as travellers seek new personalised and authentic experiences. The challenge for the industry is to establish a brand that guests can connect with and at the same time maintain a consistent product and service offering. Purpose:- The purpose of this assignment is to enable students to demonstrate the implications for facilities management in relation to changing international brand types. Approach:- You are required to provide a brief report summary of an international “brand” that has emerged in today’s hotel market environment. Using a specific hotel or event facility example, define briefly the brands market positioning referring to the “STR” Global Chain Scales (on Sharepoint) and the facility design philosophy as defined by the brand. You are then required to discuss the relevant aspects of hospitality facilities management including how the concept design will perform in terms of any two of the following: Technology; Cost effectiveness; Environmental sustainability; and Operational efficiencies. Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 1 of 10 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Your analysis should be supported by intext references (min. 6 academic references). Format:- Marks will be awarded for: Business report format; The relevance ofthe brand reviewed; Identification and sound analysis of critical factors in facilities management of hospitality facilities. Essential Text Edwards, J.E 2011, Applied Facilities Management for the Hospitality Industry, Cognella Academic Publishing. Assessment 2 –Group Business Proposal (5,000 words) Facilities management requires a coordinated approach to ensure the planning, design and management of the building systems in order to meet and enhance the guest experience. You are the Facilities Manager of an international hospitality facility and have been assigned the task of exploring the impact of a proposed facility refurbishment within the hospitality resort/hotel or event markets. You are to work with your management team and other key stakeholders to assess and develop a facilities refurbishment plan for presentation to an asset management committee, who will approve funding for your project. This assessment has two parts: First a written report (5,000 words) completed by the group; Second is a group presentation of the concept and facilities refurbishment plan. Each member of the group will be assessed individually on their presentation skills. Each group must elect a team leader who will be responsible for delegating tasks each week and ensuring that every team member is contributing equally. The length of the presentation for 5-member group is minimum half an hour. Approach: A detailed description and requirements of each section can be found on Sharepoint. Section 1 –Market Position Provide an overview of the existing market position of the facility to understand the implications of the space you have selected for refurbishment. This should include market segmentation and branding information for your hospitality facility. Section 2-Legal and Regulatory Compliance Define the Legal & Regulatory Compliance requirements that will impact upon the facilities refurbishment, with specific reference to the Building Codes (BCA) and relevant Council and State Government permits and licences. An example of the Australian Building Codes is available on Sharepoint. Section 3 -FF&E Schedule Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 2 of 12 This online version is a controlleddocument. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Based on the facility brand, complete: Concept design that can be discussed with management; Suggested room/space layout for the renovation upgrade; and Recommended budget cost schedule for the FF&E (Furniture Fittings and Equipment), in line with brand standards. Provide a computer generated design board indicating the concept ideas and imagery, facilities, FF&E and room/space layout. Section 4 –Outline the Proposed Scope of Work Provide a detailed outline of the Scope of Work required to achieve the refurbishment. Scope of work should be defined in terms of: Interior Design Components; and Building Works Section 5 –Project Management Plan Provide a Project Management Plan that defines: The time line for the refurbishment project; and Opening and closing dates. Complete the excel Schedule of Specific Works (on sharepoint) defining the scope of work for both the interior and building works, and the costings associated with the refurbishment. Section 6. –Human Resources Outline the human resource requirements associated with completing the refurbishment task. Focus on providing a profile of the organisations required, their relevant projects and define the in house support staff and contractor requirements. Section 7. –Risk Management Outline the liability and risks for the facility to complete the refurbishment. Complete an OH&S plan for the facility refurbishment. Format:- Marks will be awarded for: Report format; Identification and sound analysis of critical factors in facilities management of hospitality facilities. Essential Text: Edwards, J.E 2011, Applied Facilities Management for the Hospitality Industry, Cognella Academic Publishing. Submission Guidelines: 1. Typed and formatted following the Assessment Structure Style Guide and uploaded to Turn-it-in on time of the due date. 2. To be submitted in electronic form as a word-processed file to http://www.turnitin.com Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 3 of 12 Thisonline version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 3. Students must refer, in text, to a minimum of 12 academic and professional articles, plus others as required, in order to show competency in the assessment. 4. All referencing must be in accordance with APA 6 th Edition Referencing and Academic Writing Guide on Sharepoint. 5. A school assessment cover sheet to be attached with your paper. 6. Complete and attach a plagiarism form. 7. See marking rubric on page three (3-5) of this document and remember you do not need to attach this rubric to your submissions. Assessment 3 –Individually Assessed Group Presentations Toenable students to demonstrate their presentation skills and their understanding of the key elements to be considered in analysing the facilities management process for hotel /resort and event operations. Approach:- Each group will present their group report in the form of a 30 minute presentation from weeks 8 to 10 in their tutorial time. Every group member is required to present and groups should strategically discuss ‘who is to do what when’. It is essential that groups do not come late on their presentation day and pay attention to their: physical appearance and attire, communication skills, effective use of language and props in the presentation, professionalism and attitude, and co-ordination and timing. Groups will not be provided with equipmentother than what is already in the room. All groups must use PowerPoint but you are welcome to bring posters/props/handouts and other paraphernalia to enhance your presentation. All groups are to maintain a group diary as a record of their weekly progresson the Staff & Student Information System -SSIS. All group activities are to be recorded on the diary and all group members must participate. This diary will be used as supporting evidence if needed when there’s a dispute on peer evaluation performance or group conflicts. See CALS for additional support on Group Work. The ability to communicate effectively is a key leadership competency. The presentation assessment is designed to give students practice in oral communication Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 4 of 12 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel & Resort Facilities. Term 2, 2017 Weekly Schedule Lecture and Topics Readings Workshops/Tutorials No classes: Orientation Week Topic 1& 2 Ransley, J. & Ingram, H. 2004 Developing Research Exercise:- The role of Facilities in Hospitality Properties and Facilities, 2nd edn, Assessment Overview Butterworth-Heinemann. Chapter 3. the Hospitality Industry Review of hotel/resort facilities and assets The form and Structure Discussion of:- of hotel/resort facilities and assets Key characteristics Types of Facilities 3 Topic 3 Stipanuk, D. 2006 Hospitality Facilities Practical research exercise defining the existing The roles and Management and Design, 3rd edn, EIAHMA examples of the new tourism categories that are Chapter 1. playing a significant role in the form and structure of responsibility of Facility today’s hotel industry. Managers Review questions of the roles and responsibilities of facilities managers. Application to project 4 Topic 4 Stipanuk, D. 2006 Hospitality Facilities Practical research exercise based on a field site visit Cost and Controls and Management and Design, 3rd edn, EIAHMA to review the location, site appraisal and the relationship between the external environment and POM’s Operations zoning for hotels. Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 1 of 10 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Week Lecture and Topics Readings Workshops/Tutorials 5 Topic 5 Stipanuk, D. 2006 Hospitality Facilities Group Discussion on:- Sustainability in Management and Design, 3rd edn, EIAHMA Case Studies of hotel/resort sustainable projects Chapter 2 Facilities Management INDIVIDUAL ASSESSSMENT 1 DUE 6 Topic 6 Stipanuk, D. 2006 Hospitality Facilities Application to project Facility Systems Management and Design, 3rd edn, EIAHMA Group discussion on safety issues:- Chapter 4 Safety & Security Impacts of terrorism on built facilities. Topic 7 Research exercise on safety and risk management Risk Management 7 Topic 8 Stipanuk, D. 2006 Hospitality Facilities Research Exercise on:- Water and Waste Water Management and Design, 3rd edn, EIAHMA Water Quality Chapter 5 Systems Legionnaires Disease Waste Management Solutions 8 Topic 9 Stipanuk, D. 2006 Hospitality Facilities Research Exercise on:- Electrical Systems and Management and Design, 3rd edn, EIAHMA Technology Improvements for Facilities Chapter 7 & 8 Lighting Management Group Presentations Begin Topic 10 Lifts, Heating & Air Conditioning 9 Topic 11 Stipanuk, D. 2006 Hospitality Facilities Group Presentations Design & Renovation Management and Design, 3rd edn, EIAHMA ASSESSMENT 2 DUE Chapter 14 Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 6 of 12 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Week Lecture and Topics Readings Workshops/Tutorials Ransley, J. & Ingram, H. 2004 Developing Hospitality Properties and Facilities, 2nd edn, Butterworth-Heinemann. Chapter 14 10 Topic 12 Stipanuk, D. 2006 Hospitality Facilities Group Presentations Future Trends Management and Design, 3rd edn, EIAHMA 11 Revision and course All lecture material and readings included in review this course This document contains specific information for this subject only. For all other information pertaining to BMIHMS policies and procedures please visit http://portal.bmihms.nsw.edu.au Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 7 of 12 This online version is a controlleddocument. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Assessment Criteria for Individual Research Project Criteria: The outcome Fail = Unsatisfactory Pass = Just Satisfactory Credit= Good quality Distinction= Superior High Distinction= Outstanding shows: performance- performance showing more than quality demonstrating quality showing creativity and satisfactory performance independent thinking originality Attention to purpose Fails to address the task Some of the work is focused Has addressed the main Has addressed the purpose of Has addressed the purpose of the 15% set. on the aims and themes of the purpose of the assignment. the assignment coherently assignment comprehensively and assignment. and with some attempt to imaginatively. demonstrate imagination. Quality of Research Research based only on Research based on relevant Research based on Research based on important Research based on important 20% irrelevant secondary secondary sources but not adequate number of secondary and primary secondary sources, emphasis on sources. emphasising a current relevant secondary and sources representing all primary sources representing all hospitality perspective. primary sources perspectives and identifying perspectives, identifying different representing current different perspectives in the perspectives and contradictions. perspectives in hospitality. hospitality sector. Content and range Lacks evidence of Evidence of limited knowledge Has given a factual and/or Excellent knowledge of topic Comprehensive/detailed knowledge 20% knowledge relevant to the of topic and some use of conceptual knowledge base and an awareness of a variety of topic including areas of topic and/or significantly appropriate terminology and appropriate terminology of ideas/contexts/frame-works specialisation. Awareness of misuses terminology ideas/contexts/frame-works. Level of analysis Analysis mostly absent; Identifying different Identifying different Discussing different Discussing different perspectives, 20% just copying from other perspectives; describing them perspectives; discussing perspectives integrating the integrating the relations between secondary source texts or adequately but not relating and identifying the relations between them and them and extracting implications just listing points. them to the informationgained differences between them extracting implications from from differences and similarities. from the assignment research. and applying the themes to differences and similarities Inferring patterns & contradictions the assignment research evident. identified from the assignment process. Critical thinking and Absence of reflection. Attempt to be critical and Actually being reflective, Very reflective, producing a Very reflective, excellent Originality. reflective but with poor results. producing a good good interpretation of issues interpretation of issues raised from 15% interpretation of issues and providing a detailed the assignment.  Original raised from the assignment. analysis based on the interpretations and reflections. assignment. Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 8 of 12 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Clarity of expression Incomprehensible due to Satisfactory but with Some language mistakes Very well written with few Excellent writing which (sound sentence poor written language difficulties in communicating but good communication of minor mistakes. demonstrates careful revision to structure, grammar competence or careless ideas. ideas, basically well written. avoid minor mistakes. and spelling) writing. 10% Mark range out of 100 0- 49.5 50 - 64 65 -74 75-84 85+ Created: Jennifer Davey Policy Owner:Dean Modifed: Term 2, 2017 Version:2 Review Date: Term 3, 2017 Page 9 of 12 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document.

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Assessment Criteria for Group Project Criteria: The outcome Fail = Unsatisfactory Pass = Just Satisfactory Credit= Good quality High Distinction= Outstanding shows: performance- performance showing more than quality demonstrating quality showing creativity and satisfactory performance independent thinking originality Problem Solving The problem is not The problem formulation The problem formulation is Problem formulation is clear. Problem formulation is clear and formulated clearly. exists but is unclear in some clear, but the scope is not Clear, defensible rationale for well thought out. The problem Formulation and scope Does not present respects and does not appear well defined. the ordering of the scope is well defined. of problem reasonablereview of to be well thought out. Offers There is a clear, defensible alternatives to the problem. Clear and comprehensive 10% solutions. solutions but they are not rationale to the problem is summary of the reasoning that clear and rational overall. offered. led to the solutions offered. Thinking and Analysis Fails to analyse Can analyse a limited range Can analyse with guidance Can analyse a range of Can analyse new and/or 20% information. of information with guidance using given classification / information with minimum abstract data and situations Lacks critical thought using classification / principles. guidance, can apply major without guidance using a wide principles. Demonstrates application of theories and compare range of techniques appropriate /analysis / reference to Some evidence of critical theory through critical alternative to the topic. theory. thought/critical analysis and analysis of the topic area. methods/techniques for Consistently demonstrates rationale for work. obtaining data. application of critical analysis Clear application of theory well integrated in the text. through critical analysis/critical thought of the topic area. Content Lacks evidence of Evidence of limited Has given a factual and/or Reasonable knowledge of Comprehensive/detailed Knowledge and range knowledge relevant to the knowledge of topic and some conceptual knowledge base topic and an awareness of a knowledge of topic with areas of of topic and theory topic and/or significantly use of appropriate and appropriate terminology. variety of specialisation is depth and terminology. awareness of provisional nature 20% misuses terminology. Most key theories are ideas/contexts/frame-works. of knowledge. Selection of theory is included in the work in an Insightful and appropriate Inappropriate choice of Inaccurate appropriate but appropriate straightforward selection of theory in key Assignment demonstrates theory. some aspects have been manner. areas. integration and innovation in the missed or misconstrued. selection and handling of theory. Created: Jennifer Davey Modifed: Term 2, 2017 Review Date: Term 3, 2017 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document. Policy Owner:Dean Version:1 Page: 10 of 12

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Criteria: The outcome Fail = Unsatisfactory Pass = Just Satisfactory Credit= Good quality shows: performance showing more than quality demonstrating satisfactory performance independent thinking References • Fewer than 10% of the • Fewer than 75% of the • More than 75% of the listed • Includes all and only those Very comprehensive. Source Listing sources listed are referred sources listed are referred to sources are referred to in the sources referred to in the to in the text, or no list of in the text. text. text. Exceptional list of references. Source Selection references Number of Sources • Few sources included with • Similar sources and source • Includes a variety of 15% • Sources are random and little connection to the topic types included, clearly related sources, clearly related to the do not relate to the topic • Number of is less than to the topic topic. • Number of sources adequate to fully support the • Number of sources chosen • Number of sources chosen chosen is clearly argument is adequate but could be provides abundant evidence insufficient to support the Fewer than 75% of citations expanded. to support the argument. argument are formatted correctly. More than 75% of citations More than 90% of citations Fewer than 10% of are formatted correctly. formatted correctly using APA citations are formatted Some information may be style. correctly. missing, or APA style may not be used consistently. Description and • All major aspects missing • Most major aspects missing • Some major aspects • Most major aspects present • All major aspects present • analysis of practical • Lack of understanding of • Limited understanding of the missing • Good understanding of the Excellent understanding of the application of facilities facilities management facilities management facilities management process. facilities management • Understanding of the role of management planning. planning. process. • Evidence of clear understanding process facilities management 20% •No or almost no evidence process •Evidence of understanding of the facilities management •Very limited evidence of of understanding of the of the facilities management process within the refurbishment. understanding of the context • Some evidence of context of the facilities process within the • Excellent understanding of the of facilities management role understanding of the management role within refurbishment. the facilities management within the refurbishment plan. facilities management the refurbishment process. • Very good understanding of stakeholder relationships. process within the context of • Limited understanding of the • No or almost no the refurbishment. the facilities management facilities management understanding of the • Understanding of the stakeholder relationships. stakeholder relationships. facilities management facilities management stakeholder relationships. stakeholder relationships. Writing structure and style • Inappropriate vocabulary •  Some inappropriate • Minor use of inappropriate • Appropriate vocabulary and • Mature writing style using and/or grammar vocabulary and/or grammar vocabulary and grammatical grammatical structures used appropriate vocabulary and 15% • >7 grammatical and/or • 3-6 grammatical and/or structures • No grammatical and/or grammatical structures spelling errors spelling errors • 1-2 grammatical and/or spelling errors • No grammatical and/or spelling spelling errors errors Mark range out of 100 0- 49.5 50 - 64 65 -74 85+ Created: Jennifer Davey Modifed: Term 2, 2017 Review Date: Term 3, 2017 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document. Policy Owner:Dean Version:1 Page: 11 of 12

HTL301 Managing Hotel and Resort Facilities Term 2, 2017 Assessment Criteria for Individual Presentation Criteria: The outcome Fail = Unsatisfactory Pass = Just Satisfactory Credit = Good quality Distinction= Superior High Distinction= Outstanding shows: performance- performance showing more than quality demonstrating quality showing creativity and satisfactory performance independent thinking originality Presentation of Disorganised/incoherent. Shows some attempt to Shows organisation and Carefully and logically Shows a polished and assignment organise in a logical manner. coherence. organised. imaginative approach to the (25%) topic. Communication and Communication is Some communication is Can communicate effectively Can communicate effectively Can engage effectively in presentation unstructured and unfocused effective and in a format in a format appropriate to the in a format appropriate to the debate in a professional manner (appropriate to and/or in a format appropriate for the task.  Can task and report in a clear and task and report in a clear and and produce detailed and discipline) inappropriate for the task. report in a structured way. concise manner with all concise manner with all coherent project reports. (25%) relevant information. relevant information in a variety of formats. Presentation (Visual) Not all material is relevant Material presented is relevant Material included is relevant Material is carefully Material is imaginatively (25%) and/or is presented in a but lacks structure or visual to topic and has been structured with clear presented resulting in clarity of disorganised manner. impact. structured. Visual aspectof message and visual effect. message and information. presentation is limited. Presentation (oral) Material is difficult to Shows some attempt to Clearly structured and Well-structured and Imaginative presentation of understand due to poor structure material for addressed to audience.  Pace signposted presentation. material resulting in clarity of structure and/or pace and presentation, pace and and audibility satisfactory. Audible and pace appropriate message and information. (25%) audibility. audibility are satisfactory Visual aids used. to audience.  Visual aids most of the time. used to support the presentation. Mark range out of 100 0- 49.5 50 - 64 65 -74 75-84 85+ Created: Jennifer Davey Modifed: Term 2, 2017 Review Date: Term 3, 2017 This online version is a controlled document. Any printed versions are considered uncontrolled versions of the document. Policy Owner:Dean Version:1 Page: 12 of 12